Amazon’s not so impressive product quality
All physical items I have bought from Amazon has failed on me. Since June: Three dead Kindles and one leather cover with a dead integrated light.
I wrote a glorifying article about Amazon’s impressive customer service a while ago, and the service is still impressive. I know, because I have used it a lot.
The customer service is still impressive.
I received a replacement for my defect Kindle DX.
But as I had a new and smaller Kindle 3, I left the DX untouched in the box.
The LED light on the Kindle 3-cover shone for a couple of minutes, then it died.
Last week my Kindle 3 froze. All online guides about how to reset and reboot the device failed.
So I charged my new Kindle DX, started it. Only some flicker in the upper left corner, otherwise dead.
So now I have to return two more Kindles (of total three) and one cover for replacements.
Amazon still deliver on service, but I question their product quality.